ROFF launches Adm 24*7 complementary service
Our new Adm 24*7 service will provide clients with a remote and immediate tool that meets their need to actively and constantly monitor their SAP systems.
ROFF has just launched a new complementary service, Adm 24*7, for the active monitoring of production environments, with particular emphasis on SAP systems, by a team of experienced consultants who are constantly available 24 hours a day, 7 days a week.
This new service uses SAP Solution Manager as its main work tool, making it possible to combine all the systems to be monitored in a single area with direct access. The Adm 24*7 service is based on ITIL (Information Technology Infrastructure Library) standards, as well as on SAP's best practices, and alerts can even be sent automatically by e-mail and SMS.
By means of a SPOC (Single Point Of Contact), clients can monitor the support service provided by ROFF's expanded SAP Application Management team. The team's operation is based on a portal developed by ROFF, whereby each event and/or incident is managed and updated in real time for the client.
The 24*7 service can also be extended to the client's operational areas (SAP Business Process Monitoring standard solution), with active alarm monitoring of functional processes.
"This new service increases the technical support available to our clients and provides ongoing remote and immediate back-up. Our goal is to meet our clients' needs in a timely manner and thereby help them achieve the best results for their business", says Francisco Febrero, ROFF's CEO.
