ROFF receives SAP international certification
ROFF has just received SAP international certification as a Partner Centre of Expertise, making it the only partner in the Iberian Peninsula with the competencies to provide first and second level support and maintenance services to SME segment clients through the VAR channel. This service will be provided by a permanent team of SAP-certified consultants.
The SAP Application Management (SAM) service, set up in 2008, allowed ROFF to use a dedicated team to supply remote application support and take effective action to resolve any incident occurring in its clients' systems. The certification now obtained guarantees access to SAP maintenance tools so that the company can now provide a more complete service to its VAR channel clients.
According to Francisco Febrero, ROFF's CEO, "we regard the fact that we are the only SAP partner in Iberia with this certification as a recognition of the quality of our work as a SAP solutions consultancy. We are a dynamic company which enjoys being at the cutting edge of providing SAP solution services. That is why we invest in training dedicated and highly experienced teams of SAP consultants focused on specialized services".
"We do not want to be just a service supplier – we want to understand our clients' reality and help them develop their business, irrespective of their size", he concludes.
This service is supported by the SAP Solution Manager tool and by its Service Desk, EarlyWatch Alerts and Central System Monitoring functionalities, which will enable ROFF to have a detailed view of their clients' SAP environments.