SAP APPLICATION MANAGEMENT

SAM is ROFF's SAP application maintenance service, and is certified by SAP as a Partner Centre of Expertise:

1. Maintenance contracts managed by objective execution parameters and levels of service that match the reality and requirements of each client 
2. Preventive, remedial and evolutional maintenance in the application and administration areas of SAP systems
3. Remote service provision, with visits to the client's premises whenever necessary
4. Professional, experienced and multidisciplinary team that provides across-the-board support for all SAP modules 
5. The resident team is complemented by the rest of ROFF's consultancy team if necessary 
6. SAM numbers: >150 contracts; >24.600 days work/year; >13.500 SAP users and >14.000 requests for support in 2012 under SLA's; 
7. Active service in 4 countries: Portugal, France, Switzerland and Angola
8. 10 SAP Systems are available for development and tests, with ERP (versions 4.7, ERP 2004 and ECC6), BW, Portal, PI, CRM and Solution Manager 
9. Online service management tool, which gives the client total control of the service
10. Possibility of 24x7 systems administration support through the Adm 24*7 service

Telephone Service Line: +351 808 50 7633
for information or clarification on ongoing requests

1. Faster response time to requests for support
2. Integration of AM and SM services with third level of SAP support 
3. 100-member team allows for high technical specialization 
4. Fixed cost for remedial AM maintenance and systems monitoring 
5. Cost control by ticket for improvements and new functionalities 
6. Clear separation between remedial maintenance and new projects

View and download the information brochure here.