ROFF is a pioneer in ISO 20000 for SAP application support

ROFF é pioneira na ISO 20000 para suporte aplicacional SAP

ROFF, national leader in the implementation of SAP solutions, has recently received the ISO/IEC 20000-1:2011 certification for its SAP maintenance services management system. This now certified business field includes, in an integrated manner, the maintenance services in the application (SAM - SAP Application Management) and technical (ADM 24*7) areas, provided from the ROFF head office, in Lisbon, and the support centers in Porto, São Paulo and Macao.

According to the data published by the international certification entity APM Group, ROFF is the only company in Portugal holding this certification in the field of SAP application and technical support services.

In this process, it is worth highlighting the precursor use of the 7.1 version of the SAP Solution Manager in the implementation and certification of the IT services management system which grants ROFF an interactive web platform with its clients, as well as improvements in the collaborative performance with the SAP partner.

This certification is a recognition of the commitment of the company in guaranteeing the compliance of its services, the satisfaction of its clients and the continuous improvement of its processes.

"During the 20 years operating in such a competitive market, our main commitment has always been with the customers and the excellency of the service we provide. This certification, which presents a huge competitive advantage, is a recognition of ROFF's high quality standards as an IT service provider."

Francisco Febrero, CEO of ROFF

The ISO/IEC 20000-1:2011 is an international standard which guarantees that an organization uses the best practices in IT services management. The main benefits of this certification consist in the orientation for the service, which guarantees the delivery according to the requirements and levels of services agreed upon, translating in a confidence increase for the provided services  by the customers and the market.

ROFF also holds the Quality Management System certification according to ISO 9001:2008, an international reference in quality management and is already preparing the transition to the 2015 version.

With around 850 consultants spread across the four continents in which it is present, ROFF has consecutively grown in recent years. In 2015, it registered a turnover of 60.5 million euros.