For information or clarification on ongoing requests call +351 808 50 7633
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About ROFF
ROFF leads SAP Portugal sales
ROFF, a Gfi Group company, was once again acknowledged for their contribution to SAP’s results, receiving the 2018 award for “Largest Resale Partner… -
Solutions and Services
ROFF leads SAP Portugal sales
ROFF, a Gfi Group company, was once again acknowledged for their contribution to SAP’s results, receiving the 2018 award for “Largest Resale Partner… -
Careers
ROFF leads SAP Portugal sales
ROFF, a Gfi Group company, was once again acknowledged for their contribution to SAP’s results, receiving the 2018 award for “Largest Resale Partner… - News and events
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SAP Application Management & SAP Basis 24/7
Preventive, remedial and evolutional maintenance in the application and administration areas of SAP systems.Test our professional, experienced and multidisciplinary team that provides transversal support to all SAP modules.
- Maintenance contracts managed by objective execution parameters and levels of service that match the reality and requirements of each client
- Remote service provision, with visits to the client's premises whenever necessary
- The resident team is complemented by the rest of ROFF's consultancy team if necessary
- SAM numbers: >199 contracts; >16.300 days work/year; >24.600 requests for support in 2017 under SLA's;
- Active service: Portugal, France, Switzerland, Angola, Greece, Morocco, Spain, USA, Ivory Coast, Germany, Brazil, Mexico and Mozambique
- 10 SAP Systems are available for development and tests, with ERP (versions 4.7, ERP 2004 and ECC6), BW, Portal, PI, CRM and Solution Manager
- Online service management tool, which gives the client total control of the service
- Possibility of 24x7 systems administration support through the SAP Basis 24/7 service

Telephone Service Line
Faster response time
For support requests
Integration of AM and SM services
3rd level of SAP support
Dedicated team
High technical specialization
Fixed cost
For remedial AM maintenance and systems monitoring
Cost control
By ticket for improvements and new functionalities
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