SAP Application Management & SAP Basis 24/7

Preventive, remedial and evolutional maintenance in the application and administration areas of SAP systems.Test our professional, experienced and multidisciplinary team that provides transversal support to all SAP modules.

  • Maintenance contracts managed by objective execution parameters and levels of service that match the reality and requirements of each client
  • Remote service provision, with visits to the client's premises whenever necessary
  • The resident team is complemented by the rest of ROFF's consultancy team if necessary
  • SAM numbers: >199 contracts; >16.300 days work/year; >24.600 requests for support in 2017 under SLA's;
  • Active service: Portugal, France, Switzerland, Angola, Greece, Morocco, Spain, USA, Ivory Coast, Germany, Brazil, Mexico and Mozambique
  • 10 SAP Systems are available for development and tests, with ERP (versions 4.7, ERP 2004 and ECC6), BW, Portal, PI, CRM and Solution Manager
  • Online service management tool, which gives the client total control of the service
  • Possibility of 24x7 systems administration support through the SAP Basis 24/7 service
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SAP Application Management and SAP Basis 24/7

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Telephone Service Line

For information or clarification on ongoing requests call +351 808 50 7633

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Faster response time

For support requests 

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Integration of AM and SM services

3rd level of SAP support

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Dedicated team

High technical specialization

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Fixed cost

For remedial AM maintenance and systems monitoring

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Cost control

By ticket for improvements and new functionalities

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